Services

With an extensive background of 21 years in the hairstyling industry, I have honed my skills to specialize in customizing hair care and design tailored specifically to meet my clients needs. My mission is to collaborate with you to design the perfect look that not only enhances your features but also reflects your individual style and personality.

You can anticipate being treated with the utmost respect and care. Our commitment to excellent service means that every interaction you have with us will be professional and considerate, ensuring you feel valued and appreciated throughout your experience.

Refund, Cancellation & Service Satisfaction Policy

We value every client and are committed to providing professional, high-quality salon services. Because salon services involve reserved appointment time, professional labor, and acquired products that may be used specifically for each client, the following policies apply to refunds, cancellations, and service concerns.

Salon Services

All salon services are considered final once performed. Refunds are generally not provided for completed services.

If you are dissatisfied with a service, please contact us within 72 hours of your appointment. We ask that you provide us with an opportunity to review your concerns and, when appropriate, offer a reasonable correction or adjustment.

Any corrective service must be related to the original service performed. Requests for a different style, color, length, treatment, or service after the original service has been completed will be considered a new service and can result in additional charges.

Deposits & Appointment Reservations

Certain appointments require a deposit to reserve your appointment time.

Unless otherwise stated at the time of booking, deposits are applied toward the final cost of your scheduled service.

Deposits may be non-refundable when an appointment is canceled outside the salon's permitted cancellation period, when a client fails to appear for an appointment, or when significant preparation, products, extensions, or other materials have already been purchased or prepared specifically for the appointment.

Cancellations & Rescheduling

We understand that schedules sometimes change. We kindly request at least 24 hours' notice when canceling or rescheduling an appointment.

Late cancellations and missed appointments can result in the loss of a deposit and/or a cancellation or no-show fee.

Repeated cancellations or missed appointments can require advance payment before future appointments can be scheduled.

Late Arrivals

Clients arriving late may have their service shortened, modified, or rescheduled depending on the time remaining and the salon's appointment schedule.

If there is not enough time to safely and professionally complete the scheduled service, the appointment will be treated as a late cancellation.

Retail Products

Unused and unopened retail products may be eligible for exchange or refund within 14 days of purchase, provided the product is returned in its original un-used condition with proof of purchase.

For health, hygiene, and safety reasons, opened or used beauty, hair, skin, cosmetic, or personal-care products generally cannot be returned.

Hair, Extensions & Special-Order Products

Hair extensions, wigs, custom hair pieces, specialty products, and other specially ordered merchandise is considered final sale once ordered, opened, altered, installed, colored, cut, or otherwise customized for the client.

Any applicable special-order or final-sale terms will be communicated before purchase whenever reasonably possible.

Service Corrections

Our goal is client satisfaction. If you believe there is an issue with the service you received, please contact the salon promptly, within the 7-day window of service.

When appropriate, we may offer a complimentary or reduced-cost corrective service. Corrective services are scheduled at the salon's discretion following an evaluation of the original service and the client's concern.

Whenever possible, concerns should be addressed before another salon or service provider alters or corrects the original work, as doing so prevent(s) us from properly evaluating the original service.

Refund Method

When a refund is approved, it will generally be returned to the original method of payment. Processing times may vary depending on the bank, card issuer, or payment processor.

Exceptions

Management may make reasonable exceptions to this policy when circumstances warrant, including situations involving defective products, duplicate charges, billing errors, or services that could not be completed as agreed.

Our Commitment

We want every client to feel respected, heard, and confident in the services they receive. If there is a concern, we encourage you to contact us directly so we have an opportunity to address it professionally and fairly.

By booking an appointment or purchasing products or services from the salon, you acknowledge and agree to the applicable booking, cancellation, deposit, and refund policies.